Troubleshooting
Please select your device below
All - Announcements
- How to find your device model and software version
- How to update HBO GO
- Contacting support for HBO GO
- Westworld Season 2
- I'm getting a Service Error. What should I do?
- Game of Thrones Season 7
Amazon Fire Tablets
Amazon Fire TV
Android Phones & Tablets
- Error: HBO GO is experiencing difficulties. Please try again later.
- Which Android devices support HBO GO?
- Can't sign in to HBO GO on Android phone or tablet
- Troubleshoot HBO GO on Android phones and tablets
- How to limit cellular data usage on Android devices
- Using Chromecast to cast HBO GO to your TV
Android TV
Apple iPhones & iPads
- Error message or empty tiles after opening HBO GO
- Which iOS devices work with HBO GO?
- Troubleshoot HBO GO on iPhone, iPod touch, and iPad
- Can't sign in to HBO GO on iPhone, iPad, or iPod touch
- No sound when watching HBO GO on iOS
- How to limit cellular data usage on your iPhone or iPad
Apple TV
- Troubleshoot HBO GO on Apple TV
- Which Apple TV devices support HBO GO?
- Can't sign in on Apple TV (4th gen or later, tvOS)
- How do I get HBO GO on my Apple TV?
- Can't sign in to HBO GO on Apple TV (2nd or 3rd gen)
- Does my TV provider offer HBO GO on Apple TV?
Chromecast
- Using Chromecast to watch HBO GO on a TV
- Using Chromecast with HBO GO
- Chromecast button doesn't appear in HBO GO on iOS
- Chromecast button doesn't appear in HBO GO on Android
- Troubleshoot issues with Chromecast on a computer
- Troubleshoot issues with Chromecast on Android phones or tablets
Computer Browser
- ★ What is HDCP?
- Adobe Flash Player is blocked or won't run
- Troubleshooting Adobe Flash issues
- Troubleshoot browser playback issues
- What are the requirements for streaming HBO GO on a computer?
- Can't sign in to HBO GO on my computer
PS3
PS4
Roku
Samsung TV
- Installing HBO GO on Samsung Smart TV
- Which Samsung Smart TVs is HBO GO available on?
- Troubleshoot HBO GO on Samsung TV
- Can't sign in to HBO GO on Samsung TV
- Changes to Samsung TV supported devices
- Spinning circle on Samsung TV when trying to play a video