Troubleshooting

All - Announcements

• Contacting support for HBO GO
• Westworld Season 2 on HBO GO
• I'm getting a Service Error. What should I do?
• Game of Thrones Season 7
• I'm not seeing new content on my device. What should I do?

Amazon Fire Tablets

• Can't sign in to HBO GO on Kindle Fire tablet
• How to download HBO GO on Kindle Fire
• Troubleshoot HBO GO on a Kindle Fire tablet
• Can't watch videos full screen on Kindle Fire

Amazon Fire TV & Fire TV Stick

• ★ Updating the HBO GO app on Amazon Fire TV
• No sound or static with HBO GO on Amazon Fire TV or Fire TV Stick
• Is HBO GO supported on Amazon Fire TV or Fire TV Stick?
• Activation issues on Amazon Fire TV or Fire TV Stick
• Troubleshoot HBO GO on Amazon Fire TV or Fire TV Stick

Android Phones & Tablets

• Troubleshoot HBO GO on Android phones and tablets
• Which Android devices support HBO GO?
• Can't sign in to HBO GO on Android phone or tablet
• How to limit cellular data usage on Android devices
• Connect your Android phone or tablet to your TV using an HDMI cable

Android TV

• Is HBO GO supported on Android TV?
• Troubleshoot HBO GO on Android TV
• Does my TV provider offer HBO GO on Android TV?
• Activation issues on Android TV

Apple iPhones & iPads

• Signing in and out of HBO GO on iOS 10.2
• Which iOS devices does HBO GO support?
• How to limit cellular data usage on your iPhone or iPad
• Troubleshoot HBO GO on iPhone, iPod touch, and iPad
• Can't sign in to HBO GO on iPhone, iPad, or iPod touch
• No sound when watching HBO GO on iOS

See all 8 articles

Apple TV

• Troubleshoot HBO GO on Apple TV
• Which Apple TV devices support HBO GO?
• Sign-in issues on Apple TV (4th generation, tvOS)
• How do I get HBO GO on my Apple TV?
• Activation issues on Apple TV (2nd or 3rd generation)
• Does my TV provider offer HBO GO on Apple TV?

See all 8 articles

Chromecast

• Using Chromecast to watch HBO GO on a TV
• Using Chromecast with HBO GO
• Chromecast button doesn't appear in HBO GO on iOS
• Chromecast button doesn't appear in HBO GO on Android
• Troubleshoot issues with Chromecast on a computer
• Troubleshoot issues with Chromecast on Android phones or tablets

See all 7 articles

Computer Browser

• ★ What is HDCP?
• “Can’t Play Video” Adobe Flash Error in Google Chrome
• Playing HBO GO in full screen on a computer
• Troubleshooting Adobe Flash issues
• What are the requirements for watching HBO GO on a computer?
• Can't sign in to HBO GO on my computer

See all 13 articles

PS3

• Troubleshoot HBO GO on PlayStation 3
• Does my TV provider offer HBO GO on PlayStation 3?
• Activation issues on PlayStation 3
• PS3 error message: "Error code 03-27-... or 03-37..."

PS4

• Does my TV provider offer HBO GO on Playstation 4?
• Activation issues on PlayStation 4
• Troubleshoot HBO GO on PlayStation 4
• PS4 error message: "Error code 04-31-320"

Roku

• Which Roku devices support HBO GO?
• Using HBO GO with Roku
• No sound or low volume when watching HBO GO on Roku
• Trouble signing in to Roku
• Troubleshoot HBO GO on Roku

Samsung TV

• HBO GO no longer available on Samsung 2010 and 2011 TVs
• Spinning circle on Samsung TV when trying to play a video
• Installing HBO GO on Samsung Smart TV
• Which Samsung Smart TVs is HBO GO available on?
• Troubleshoot HBO GO on Samsung TV
• Error message: "It is not possible to sign in at this time. Please try again later"

See all 9 articles

TiVo

• Which TiVo devices support HBO GO?
• Can I play HBO GO on my TiVo?
• Troubleshoot HBO GO on TiVo

XBOX 360

• Troubleshoot HBO GO on Xbox 360
• Activation issues on Xbox 360
• No sound or low volume when playing videos on Xbox 360

XBOX ONE

• HBO GO appears zoomed in and off-center
• Troubleshoot HBO GO on Xbox One
• Activation issues on Xbox One
• No sound when playing videos on Xbox One
• Error message: "HBO can't connect with the server at this time. Please try again later."