Troubleshooting
Please select your device below
All - Announcements
- DIRECTV NOW Update
- How to find your device model and software version
- How to update the HBO GO app
- Contacting support for HBO GO
- Streaming Westworld on HBO GO
- I'm getting a Service Error. What should I do?
Amazon Fire Tablets
Amazon Fire TV
Android Phones & Tablets
- Troubleshoot HBO GO on Android phones and tablets
- Can't sign in to HBO GO on Android phone or tablet
- Which Android devices support HBO GO?
- Signed Out: We're having trouble verifying your access
- Error: HBO GO is experiencing difficulties. Please try again later.
- How to limit cellular data usage on Android devices
Android TV
Apple iPhones & iPads
- Can't sign in to HBO GO on iPhone, iPad, or iPod touch
- Troubleshoot HBO GO on iPhone, iPod touch, and iPad
- Which iOS devices work with HBO GO?
- Error message or empty tiles after opening HBO GO
- No sound when watching HBO GO on iOS
- How to limit cellular data usage on your iPhone or iPad
Apple TV
- Troubleshoot HBO GO on Apple TV
- Which Apple TV devices support HBO GO?
- Can't sign in on Apple TV (4th gen or later, tvOS)
- How do I get HBO GO on my Apple TV?
- Can't sign in to HBO GO on Apple TV (2nd or 3rd gen)
- How to use AirPlay to watch HBO GO on your Apple TV
Chromecast
- How to cast HBO GO to your TV
- Using Chromecast with HBO GO
- Google Cast button doesn't appear in HBO GO on iOS
- Google Cast button doesn't appear in HBO GO on Android
- Troubleshoot issues with Chromecast on a computer
- Troubleshoot Chromecast on Android phones or tablets
Computer Browser
- ★ What is HDCP?
- Can't play videos on my computer at HBOGO.com
- Video buffers or pauses when streaming on your computer
- What do I need to stream HBO GO on my computer?
- Can't sign in to HBOGO.com on my computer
- Audio without video while watching HBO GO
PS4
Roku
Samsung TV
- Installing HBO GO on Samsung Smart TV
- Which Samsung Smart TVs is HBO GO available on?
- Troubleshoot HBO GO on Samsung TV
- Can't sign in to HBO GO on Samsung TV
- Changes to Samsung TV supported devices
- Spinning circle on Samsung TV when trying to play a video