Troubleshooting
Please select your device below
All - Announcements
Amazon Fire Tablets
- Troubleshoot video playback issues with HBO GO on Kindle Fire
- I can't sign in to HBO GO on my Amazon Kindle Fire tablet
- How do I download the HBO GO app to my Kindle Fire?
- Troubleshoot HBO GO on a Kindle Fire tablet
- I can't hear the sound when I use HBO GO on my Kindle Fire
- I can't watch videos full screen on my Kindle Fire. How do I fix this?
Amazon Fire TV & Fire TV Stick
- ★ Can I add the HBO channel to my Amazon Prime membership?
- No sound or static with HBO GO on Amazon Fire TV or Fire TV Stick
- Is HBO GO supported on Amazon Fire TV or Fire TV Stick?
- Troubleshoot video playback issues on Amazon Fire TV or Fire TV Stick
- Activation issues on Amazon Fire TV or Fire TV Stick
- 'We're sorry video cannot be played at this time' message on Amazon Fire TV
Android Phones & Tablets
- Troubleshoot video playback on Android phones and tablets
- Which Android devices support HBO GO?
- How do I download HBO GO to my Android device?
- I can't sign in to HBO GO on my Android phone or tablet
- How to limit cellular data usage on Android devices
- Can't play videos on my Android phone or tablet. What should I do?
Android TV
- Is HBO GO supported on Android TV?
- Troubleshoot HBO GO on my Android TV
- Troubleshoot video playback issues on Android TV
- Does my TV provider offer HBO GO on Android TV?
- Activation issues on Android TV
- How do I uninstall the HBO GO app on my Android TV?
Apple iPhones & iPads
- Signing in and out of HBO GO on your iOS 10.2 device
- Which iOS devices does HBO GO support?
- How to limit cellular data usage on your iPhone or iPad
- Troubleshoot HBO GO on iPhone, iPod touch, and iPad
- I can't sign in to HBO GO on my iPhone, iPad, or iPod touch
- I'm getting no sound when watching HBO GO on my iOS device
Apple TV
- ★ Troubleshoot video playback issues on Apple TV
- Which Apple TV devices support HBO GO?
- Sign-in issues on Apple TV (4th generation, tvOS)
- How do I get HBO GO on my Apple TV?
- Activation issues on Apple TV (2nd or 3rd generation)
- Does my TV provider offer HBO GO on Apple TV?
Chromecast
- How to use Chromecast to watch HBO GO on your TV
- What do I need to use Chromecast with HBO GO?
- Google Cast button doesn't appear in HBO GO on my iOS device
- Google Cast button doesn't appear in HBO GO on my Android device?
- Troubleshoot issues with Chromecast on a computer
- Troubleshoot issues with Chromecast on Android phones or tablets
Computer Browser
- ★ “Can’t Play Video” Adobe Flash Error in Google Chrome
- ★ Troubleshoot browser video playback issues
- ★ What is HDCP?
- How do I get HBO GO to play full screen on my computer?
- Video stutters or is out of sync with audio on my computer
- What are the requirements for watching HBO GO on my computer?
PS3
- Troubleshoot video playback issues on PlayStation 3
- Do I need an HBO subscription to watch HBO shows on my game console?
- Does my TV provider offer HBO GO on PlayStation 3?
- Activation issues on PlayStation 3
- I am using HBO GO on my PS3™ and am experiencing issues. What should I do?
- I am using HBO GO on my PS3™ and get a message that says "Error code 03-27-... or 03-37..." How can I fix this?
PS4
- Troubleshoot video playback issues on PlayStation 4
- Does my TV provider offer HBO GO on the PS4™?
- Do I need an HBO subscription to watch HBO shows on my game console?
- Activation issues on PlayStation 4
- Troubleshoot HBO GO on PlayStation 4
- I am using HBO GO on my PS4™ and get a message that says "Error code 04-31-320." How can I fix this?
Roku
- Which Roku devices support HBO GO?
- How do I get HBO GO on my Roku player?
- Troubleshoot video playback issues on Roku
- No sound or low volume when watching HBO GO on Roku
- Activation issues on Roku
- Troubleshoot HBO GO on Roku devices
Samsung TV
- ★ HBO GO no longer available on Samsung 2010 and 2011 TVs
- I see a spinning circle on Samsung TV when I try to play a video
- How do I get HBO GO on my Samsung Smart TV?
- Which Samsung Smart TVs is HBO GO available on?
- Troubleshoot video playback issues on Samsung TV
- Troubleshoot HBO GO on Samsung TV
TiVo
XBOX 360
- Troubleshoot video playback issues on Xbox 360
- Activation issues on Xbox 360
- I'm experiencing issues with HBO GO on my Xbox 360. What can I do?
- I'm getting a Request Timeout error using HBO GO on my Xbox 360. What should I do?
- I am unable to play video on my Xbox 360, the error message says "HBO can't connect with the server at this time. Please try again later."
- No sound or low volume when playing videos on Xbox 360