Parental controls on TiVo

If parental controls are turned on, when you try to play a video whose rating exceeds your maximum allowed rating, you'll see a message letting you know that access is restricted by parental controls.

How do I set or change parental controls?

To change parental control settings in the HBO app:

  1. Open the HBO app on your TiVo device.
  2. Choose the Profile icon (in the upper-left) and then choose Parental Controls.
  3. Choose the maximum ratings for TV and Movies. 
  4. Do one of the following:
    • First time? Enter a 4-digit PIN using your remote and then choose Set Parental Controls
    • Already have a PIN? Enter your PIN and then choose Save Changes. Forgot your PIN?
      Note  If you need to delete a number, use the Back key on your remote (there isn't a delete key).
  5. Choose Save Changes.

You may also be able to set parental controls through your TV provider. To learn more about this, or contact your TV provider.

Forgot your PIN?

If you've forgotten your PIN, do the following:

A PIN reminder can be sent to the email address associated with your HBO profile. 

  1. Open the HBO app on your TiVo device.
  2. In the upper-left corner, choose the Profile icon and then Parental Controls.
  3. Choose Forgot PIN? and then choose Send.

A PIN reminder will be sent to the email address associated with your HBO profile.

Note  If your HBO profile doesn't have an email address associated with it, you won't be able to reset your PIN. In this case, you’ll need to contact HBO GO Support for help resetting your profile.

Change your PIN

Here's how to change your PIN: 

  1. Open the HBO app on your TiVo device.
  2. In the upper-left corner, choose the Profile icon.
  3. Choose Parental Controls and then Change PIN.

Enter your current PIN, a new PIN, and then choose Save Changes.