Error: HBO GO is experiencing difficulties. Please try again later.

If your Android device is using Android OS version 4.0 or earlier, the following message appears when you open HBO GO:

'HBO GO is experiencing difficulties. Please try again later.'

If you're using Android OS version 4.0 or earlier, you'll need to update your Android OS software before you can stream HBO GO. To update your software, do the following:

  1. Update the software on your Android phone or tablet by going to Settings and searching for 'Software update.'
  2. Install the latest version of the HBO GO app. To do this, open the Play Store on your Android device and search for HBO GO.

If your device can't be updated to Android OS version 4.1 or later, you'll need to stream HBO GO on another device. To see our supported devices, see Which devices work with HBO GO?