Signing in and out of HBO GO on your TV

How do I sign in on my TV?

Apple TV (4th gen or later): See Signing in on Apple TV with tvOS

Other TV devices (Amazon Fire TV, Android TV, Apple TV 2nd/3rd gen, PlayStation 4, Roku, Samsung TV, TiVo, and Xbox One): Follow the steps below: 

To sign in on your TV, you need the following:

  • A phone or computer
  • The username and password for your TV provider account

Here's how to sign in to HBO GO on your TV:

  1. Open the HBO GO app on your TV and choose Sign In. You should see a 6-digit code. Stay on this screen while you grab your phone or a computer.
  2. On your phone or a computer, open a web browser.
  3. In your browser's address bar, type the url you see on your TV (HBOGO.com/tvsignin or HBOGO.com/activate). Both urls redirect to activate.HBOGO.com.
  4. Enter the code that appears on your TV, and then choose Next.
  5. Choose your TV provider.

    If your TV provider isn't listed or you get a 'Device Not Supported' message, see
    Why doesn't my TV provider offer HBO GO?
  6. Sign in to your TV provider account (enter the username and password for your TV provider account). Don't know your username or password? Contact your TV provider.

First time signing in?

We'll ask you to create a profile:

  1. Enter an HBO GO ID; this is a unique username for your HBO GO profile (and is not used for signing in). It must be between 3-14 characters and can't include spaces or special characters.
  2. Enter your email address and ZIP code (these fields are optional).
  3. Choose Create Profile.

Your TV screen will update and you're ready to stream HBO GO. 

Can't sign in on my TV

Apple TV (4th gen or later): See Can't sign in on Apple TV with tvOS

Other TV devices (Amazon Fire TV, Android TV, Apple TV 2nd/3rd gen, PlayStation 4, Roku, Samsung TV, TiVo, and Xbox One): Try the troubleshooting below 

Where do I enter the code from my TV?

If you go to HBOGO.com/tvsignin on your phone or computer and you don't see an Enter Code screen, try the following:

  • Type the full url in your browser's address bar instead of the search box (e.g. http://HBOGO.com/tvsignin).
  • If you used your phone to go to HBOGO.com/tvsignin, try using your computer instead (or vice versa). See Step 3 in the Sign-in steps above.
  • Try using a different browser: FireFox, Chrome, Internet Explorer, Microsoft Edge, or Safari.

Code is incorrect or doesn't work

If the code from your TV didn't work, try the following:

  • If you used your phone to sign in (Step 3 above), try using your computer instead (or vice versa). See Step 3 in the Sign-in steps above.
  • Try using another browser: FireFox, Chrome, Internet Explorer, Microsoft Edge, or Safari.

 If the code still doesn't work, try the following:

  1. Exit the HBO GO app on your TV.
  2. On your computer, go to HBOGO.com and in the upper-right corner, choose Sign In.
  3. Choose your TV provider or college from the list of providers.
  4. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider. If you can't sign in on at HBOGO.com, see Can't sign in to HBO GO.
  5. Once you're signed in on your computer, reopen HBO GO on your TV and choose Sign In.
  6. On your computer, open a new browser tab and go to HBOGO.com/tvsignin.
  7. Enter the code that appears on your TV, and then choose Next.

    If the TV code still doesn't work, try clearing your browser's cookies for activate.HBOGO.com and play.HBOGO.com. To find out how to do this, search your browser's help for 'cookies.'

  8. Choose your TV provider and then sign in to your TV provider account (enter the username and password for your TV provider account).

If you still can't sign in, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

How do I sign out?

To sign out of HBO GO, do one of the following:

  • Go to Settings (the Person icon in the upper-right corner), then choose Sign Out > Sign Out Now
  • Go to Settings choose Deactivate HBO GO and then Deactivate Now.

If you sold a device and forgot to sign out of HBO GO, you can sign out of all devices. To find out how, see How do I sign out of all devices?