Troubleshooting Adobe Flash issues

Here are general troubleshooting steps for Adobe Flash. If you're still having trouble after completing these steps, go to 

Step 1: Check your Adobe Flash Player version

Make sure you have the latest version of Adobe Flash Player installed and enabled. To do this, go to Adobe Flash Player Help and choose Check Now.

Step 2: Adjust your Flash Player settings

Adjust your Adobe Flash Player settings by doing the following: 

  1. Sign in to, start playing a video, and then select Pause.
  2. Right-click on the paused video, and then select Settings.
  3. On the Display tab, clear the check box next to Enable hardware acceleration.
  4. Close the Flash Player Settings window.

Step 3: Clear the Flash Player cache

Clear the Flash Player cache by doing the following:

  1. Right-click on the paused video again, and then select Global Settings.
  2. Under Settings Manager, select Website Storage Settings panel.
  3. Select Delete all sites and, when prompted, select Confirm.
  4. Close and reopen your browser.
  5. Go back to and try playing a video again.

 If these steps don't fix the issue, try the steps in the following article: Troubleshoot browser video playback issues.