Troubleshooting Adobe Flash issues

Adobe Flash Player is needed to play videos at (unless you're using the Safari browser).

Adobe Flash is blocked? See Adobe Flash player is blocked or won't run

Step 1: Check your Adobe Flash Player version

Make sure you have the latest version of Adobe Flash Player installed and enabled. To do this, go to Adobe Flash Player Help and choose Check Now.

Step 2: Adjust your Flash Player settings

Adjust your Adobe Flash Player settings by doing the following: 

  1. Sign in to, start playing a video, and then select Pause.
  2. Right-click on the paused video, and then select Settings.
  3. On the Display tab, clear the Enable hardware acceleration check box.
  4. Choose Close.

Step 3: Clear the Flash Player cache

Clear the Flash Player cache by doing the following:

  1. Right-click on the paused video again, and then select Global Settings.
  2. Under Settings Manager, select Website Storage Settings panel.
  3. Select Delete all sites and, when prompted, select Confirm.
  4. Close and reopen your browser.
  5. Go back to and try playing a video again.

If these steps don't help, try the steps in the following article: Troubleshoot browser video playback issues.