Troubleshoot HBO on TiVo
If you're having issues with HBO on your TiVo, try the steps below.
Step 1: Check your internet connection
To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps for HD video.
When streaming video, the HBO app adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed fluctuates, you might get a lower resolution video or no video. If your Internet connection drops altogether, the video will stop playing and you'll be prompted to reconnect. To check your internet connection:
- Press the TiVo button on your remote to go to TiVo Central.
- Go to Settings & Messages > Network Settings > Network Troubleshooting > Internet Connection.
Follow these steps to try and increase your network speed.
- Try a wired connection - Try connecting your device to your home network using an Ethernet cable (if it isn't already), or contact your Internet provider for help.
- Reduce traffic on your Wi-Fi network - Try minimizing the number of devices using your Internet connection when you watch HBO. This will allocate as much bandwidth as possible for streaming HBO.
- Restart network Wi-Fi devices - As a last resort, try restarting your network devices. Unplug your modem and router, wait one minute, then plug them back in.
Step 2: Restart your TiVo
- Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo.
- Sign in to the HBO app and try to play a video.
If you're still having issues...
Send us a support request.