Troubleshoot HBO GO on TiVo

There are some common steps you can follow if you encounter an issue using HBO GO on your TiVo device. If you're having video playback issues, see Troubleshoot video playback issues on TiVo.

Step 1: Power cycle your TiVo

  1. Restart your TiVo device. To find out how, go to TiVo Support: How to restart or powercycle your TiVo.
  2. Start HBO GO and see if the issue is resolved.

Step 2: Check for software updates

Your TiVo device should download software updates automatically. To manually update your TiVo software, follow the How to update the software on your Tivo device instructions, on the following TiVo support page: TiVo Software Version Information.

Step 3: Uninstall and reinstall HBO GO

  1. Press the TiVo button on your remote to go to TiVo Central.
  2. Select Settings & Messages > Settings > Channels > My Video Providers.
  3. Clear the HBO GO check box.
  4. Restart your TiVo device. To find out how, go to Tivo Support: How to restart or powercycle your TiVo.
  5. On your TiVo device, go back to TiVo CentralSettings & Messages > Settings > Channels > My Video Providers.
  6. Select the HBO GO check box.
  7. Start HBO GO and see if the issue is resolved.