Troubleshoot HBO GO on TiVo
If you're having issues with HBO GO on your TiVo, try the steps below.
Step 1: Check your internet connection
To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps for HD video.
When streaming video, HBO GO adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed fluctuates, you might get a lower resolution video or no video. If your Internet connection drops altogether, the video will stop playing and you'll be prompted to reconnect. To check your internet connection:
- Press the TiVo button on your remote to go to TiVo Central.
- Go to Settings & Messages > Network Settings > Network Troubleshooting > Internet Connection.
If your network speed is above 5 mbps, your connection is fast enough for HBO GO. To keep troubleshooting, move onto Step 2.
If your network speed is below 5 mbps, try accessing HBO GO on another device, to make sure it’s the network and not just your device that’s having a problem. If the other device works fine, move to Step 2. If it also has trouble connecting to HBO GO, follow these steps to try and increase your network speed.
- Try a wired connection - Try connecting your device to your home network using an Ethernet cable (if it isn't already), or contact your Internet provider for help.
- Reduce traffic on your Wi-Fi network - Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO.
- Restart network Wi-Fi devices - As a last resort, try restarting your network devices. Unplug your modem and router, wait one minute, then plug them back in.
Step 2: Restart your TiVo
- Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo.
- Sign in to HBO GO and try to play a video.
If you're still having issues...
Send us a support request.