Troubleshoot HBO GO on TiVo

If you're having issues with HBO GO on your TiVo, try the steps below, retrying the action that wasn't working after each step. 

Step 1: Check your network status 

  1. Press the TiVo button on your remote to go to TiVo Central.
  2. Select Settings & Messages > Settings > Network > View Network Status.

If the Network Status page displays a numeric IP address, then the test was successful.

Step 2: Restart your TiVo

  1. Unplug the power from your network devices (modem, router, etc.).
  2. Reconnect the power to your modem and then to your router. Let each device power up before connecting the next.
  3. Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo
  4. Sign in to HBO GO and try to play a video.

 

Step 3: Uninstall and reinstall HBO GO

  1. Press the TiVo button on your remote to go to TiVo Central.
  2. Select Settings & Messages > Settings > Channels > My Video Providers.
  3. Clear the HBO GO check box.
  4. Restart your TiVo device. To find out how, go to Tivo Support: How to restart or powercycle your TiVo.
  5. On your TiVo device, go back to TiVo CentralSettings & Messages > Settings > Channels > My Video Providers.
  6. Select the HBO GO check box.
  7. Start HBO GO and see if the issue is resolved.