Troubleshoot HBO GO on TiVo

If you're having issues with HBO GO on your TiVo, try the steps below. 

Step 1: Check your network status 

  1. Press the TiVo button on your remote to go to TiVo Central.
  2. Go to Settings & Messages > Network Settings > Network Troubleshooting > Internet Connection.

Step 2: Restart your TiVo

  1. Unplug the power from your network devices (modem, router, etc.).
  2. Reconnect the power to your modem and then to your router. Let each device power up before connecting the next.
  3. Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo
  4. Sign in to HBO GO and try to play a video.