Troubleshoot video playback issues on TiVo

HBO GO requires a solid Internet connection while streaming video. HBO GO adjusts the video quality based on the strength of your network connection. If you're experiencing streaming issues, a slow or inconsistent network connection might be the cause.

Try the following steps to resolve this issue:

Step 1: Check your cables 

Make sure that the cables to your network devices (modem, router, etc.) and your TiVo device are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.

Step 2: Check your network status 

  1. Press the TiVo button on your remote to go to TiVo Central.
  2. Select Settings & Messages > Settings > Network > View Network Status.

If the Network Status page displays a numeric IP address, then the test was successful.

Step 3: Power cycle your devices

Try power cycling your TiVo device and your network devices. Here's how:

  1. Unplug the power from your network devices (modem, router, etc.).
  2. Reconnect the power to your modem and then to your router. Let each device power up before connecting the next.
  3. Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo.
  4. Sign in to HBO GO and try to play a video.

Step 4: Check your Internet connection speed

Test the speed of your connection from a computer on the same network as your TiVo. You can test your network connection speed at speakeasy.net/speedtest. For streaming video, you need a high-speed connection with a minimum download speed of 15 Mbps. If your download speed doesn't meet the minimum, contact your broadband provider to troubleshoot the connection speed.

Step 5: Try a wired connection

For the best performance use a wired connection with your TiVo device; connect your TiVo to your home network using an Ethernet cable instead of a wireless connection.

For additional network troubleshooting tips, see TiVo: Network Troubleshooting Tips.