Troubleshoot video playback issues on TiVo
HBO GO requires a solid Internet connection while streaming video. HBO GO adjusts the video quality based on the strength of your network connection. If you're experiencing streaming issues, a slow or inconsistent network connection might be the cause.
Try the following steps to resolve this issue:
Step 1: Check your cables
Make sure that the cables to your network devices (modem, router, etc.) and your TiVo device are all tightly connected at both connection points. A loose coaxial or Ethernet cable can weaken the signal.
Step 2: Check your network status
- Press the TiVo button on your remote to go to TiVo Central.
- Select Settings & Messages > Settings > Network > View Network Status.
If the Network Status page displays a numeric IP address, then the test was successful.
Step 3: Power cycle your devices
Try power cycling your TiVo device and your network devices. Here's how:
- Unplug the power from your network devices (modem, router, etc.).
- Reconnect the power to your modem and then to your router. Let each device power up before connecting the next.
- Restart your TiVo device. To find out how, go to Tivo Support: How to restart or power cycle your TiVo.
- Sign in to HBO GO and try to play a video.
Step 4: Check your Internet connection speed
Test the speed of your connection from a computer on the same network as your TiVo. You can test your network connection speed at speakeasy.net/speedtest. For streaming video, you need a high-speed connection with a minimum download speed of 15 Mbps. If your download speed doesn't meet the minimum, contact your broadband provider to troubleshoot the connection speed.
Step 5: Try a wired connection
For the best performance use a wired connection with your TiVo device; connect your TiVo to your home network using an Ethernet cable instead of a wireless connection.
For additional network troubleshooting tips, see TiVo: Network Troubleshooting Tips.