Signing in and out of HBO GO on Apple TV (tvOS, 4th gen and later)

HBO GO supports Apple's Single sign-on feature available in tvOS 10 or later. Single sign-on lets you sign in to your TV provider account in Apple TV Settings, and then apps like HBO GO will use those credentials to sign you in automatically.

Note  For help signing in on Apple TV (2nd or 3rd gen), see Activating HBO GO on Apple TV. If you're not sure which Apple TV you have, go to Identify your Apple TV model

Sign in to HBO GO on your Apple TV (tvOS)

Optional: Set up Single sign-on for your Apple TV (tvOS)

First, you might want to set up Single sign-on. To set up Single sign-on on your Apple TV:

  1. On your Apple TV, go to Settings > Accounts > TV Provider, and then choose Sign In.
  2. Select your TV provider.
  3. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider
  4. Choose Sign In.

Now apps like HBO GO can use your TV provider info to sign you in automatically.

Sign in to HBO GO

  1. If you'd like to use Single sign-on, complete the optional steps above. 
  2. Open HBO GO on your Apple TV.
  3. Choose Sign In.
  4. Choose Allow when you're asked if HBO GO can use your TV provider information. If you've set up Single sign-on, HBO GO will use your TV provider information to sign you in. 

    If you haven't setup
     Single sign-on:
  5. Choose your TV provider. If you don't see your TV provider, choose Other TV Providers and then choose your TV provider. 
  6. Enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider
  7. HBO GO will use your TV provider information to sign you in.

'Sorry, [TV provider] doesn't support HBO GO' message

If you see the message "Sorry, [TV provider] doesn't support HBO GO", it might be that HBO GO doesn't support Single sign-on for your TV provider. If this happens, choose Yes to sign in with another provider (step 5 in the steps above).

How do I sign out of HBO GO on my Apple TV?

  1. Open the HBO GO app and then go to Settings > Sign Out.
  2. Do one of the following (depending on whether or not you're signed in using Single sign-on):
    • Choose Sign Out Now (not signed in using Single Sign-on).
    • Choose Change Settings (signed in using Single sign-on). Turn off TV Provider (under Allow HBO GO to Access). This will sign you out of HBO GO, but allow other apps to use your TV provider information. Alternatively, you can sign out of your TV provider account in Apple TV Settings. To do this on your Apple TV, go to Settings > Accounts > TV Provider, then select your TV provider and choosing Sign Out.