Troubleshoot HBO GO on Android TV

If you're having issues with HBO GO on your Android TV, try the steps below, retrying the action that wasn't working after each step. 

Step 1: Check for Android TV updates

Go to Settings > About > System Software Update to check for updates.

Step 2: Check your internet connection

To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps for HD video.

When streaming video, HBO GO adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed fluctuates, you might get a lower resolution video or no video. If your Internet connection drops altogether, the video will stop playing and you'll be prompted to reconnect.

To check your network speed, go to Settings > Network > Advanced Settings > Network Status > Check Connection.

 

If your network speed is above 5 mbps, your connection is fast enough for HBO GO. To keep troubleshooting, move onto Step 3.

If your network speed is below 5 mbps, try accessing HBO GO on another device, to make sure it’s the network and not just your device that’s having a problem. If the other device works fine, move to Step 3. If it also has trouble connecting to HBO GO, follow these steps to try and increase your network speed.

  1. Try a wired connection - Try connecting your device to your home network using an Ethernet cable (if it isn't already), or contact your Internet provider for help.
  2. Reduce traffic on your Wi-Fi network - Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO.
  3. Restart network Wi-Fi devices - As a last resort, try restarting your network devices. Unplug your modem and router, wait one minute, then plug them back in.

Step 3: Restart your devices

Unplug your Android TV, then plug it back in, start HBO GO, and see if the issue is resolved.

Step 4: Uninstall/reinstall HBO GO

  1. Uninstall HBO GO from your Android TV (Settings > Apps > HBO GO > Uninstall).
  2. Go to the Play Store and reinstall HBO GO.
  3. Sign in to HBO GO and see if your issue is resolved.

If you're still having issues...

For more help with your Android TV, go to Android support, or send us a support request.