Can't play videos on my Android phone or tablet. What should I do?

If you can't play HBO GO videos on your Android phone or tablet, try the following steps:

Step 1: Download HBO GO update

Check for an HBO GO update in the Google Play Store. To do this, open Play Store on your Android phone or tablet, search for HBO GO, and choose Update (if available). 

Step 2: Clear the cache

  1. On your device, navigate to SettingsApplications Application Manager (this step might vary depending on the device and operating system).
  2. Tap HBO GO in the list of apps.
  3. Tap Storage.
  4. Tap Clear Data to clear HBO GO app data from your device's memory.
  5. Go back to the Home screen, restart HBO GO and try playing a video.

Step 3: Remove and reinstall HBO GO

  1. On your device, navigate to SettingsApplications Application Manager
  2. Tap HBO GO in the list of apps.
  3. Tap Uninstall to remove HBO GO from your device.
  4. Download and reinstall HBO GO from the Google Play Store.
  5. Open HBO GO and try playing a video.

For additional troubleshooting steps, see Troubleshoot video playback on Android phones and tablets.