When I try to play something, it's restricted by parental controls. What should I do?

To see if parental controls are in effect, do the following:

 

  1. Go to HBOGO.com and sign in.
  2. In the upper-right corner, choose your HBO GO ID.
  3. Choose Parental Controls. Your maximum allowed ratings are shown (the default settings are NC-17 for movies and TV-MA for TV shows).

If parental controls are set with your TV provider, you'll see information to this effect. Otherwise, you can change your parental control settings. To find out how, see How to use parental controls.