I can't sign in to HBO GO with and my college credentials. What should I do?

Colleges using Philo

For questions about using Philo and your college credentials to sign in to HBO GO, go to the Philo Help Center.

Colleges using Campus Televideo

For questions about using Campus Televideo and your college credentials to sign in to HBO GO, go to the Campus Televideo Customer Center.  

HBO does not have access to your sign-in information.