Blank screen or videos won't play on my computer

If you were able to play videos from in the past, try restarting your computer:

  1. Close all apps and restart your computer.
  2. Sign in to and try playing a video.

If you still can't play videos, try the following steps:

Step 1: Check your browser version

Make sure you're using a supported web browser. If you have another browser installed, try playing videos using another browser.

For a list of supported browsers, see Minimum requirements for

Step 2: Clear your browser cache

Clear your browser cache and reopen your browser:

  1. Clear your browser's cache. To find out how to do this, search for 'clear cache' in your browser's help.
  2. Close and reopen your browser.
  3. Sign in to and try playing a video.

Step 3:  Flash and browser configuration

  1. Make sure you have the latest version of Adobe Flash Player installed and enabled. To do this, go to the Adobe Flash Player Help and choose Check Now.
  2. Check your browser configuration:
    • Make sure third-party cookies are enabled.
    • Turn off private browsing or incognito mode.
    • Disable ad-blocking software.
    • Disable browser plug-ins and add-ins.

When you make a change to your browser settings, close and reopen your browser before trying to play video again.

Step 4: Clear the Flash Player cache

Clear the Flash Player cache by doing the following:  

  1. Right-click on the paused video again, and then select Global Settings.
  2. Under Settings Manager, select Website Storage Settings panel.
  3. Select Delete all sites and, when prompted, select Confirm.
  4. Close and reopen your browser.
  5. Go back to and try playing a video again.

Step 5: Reset the Flash license files

Try resetting the license files for protected content in Flash. To do this, go to the Adobe Flash Protected Content Playback Settings panel and choose Reset License Files.  

If you still can't play videos at, try using another browser.

Additional browser troubleshooting information