I am using HBO GO via Chromecast on my computer and am having issues. What should I do?

If you are experiencing issues when using the HBO GO app and Chromecast on your computer we suggest that you follow the steps below:

 

  1. Clear the cache
  2. Confirm that Google Chrome has been updated to the latest version
  3. You must use the Chrome browser and have the Google Cast extension installed. Install the Google Cast extension: https://chrome.google.com/webstore/detail/google-cast/boadgeojelhgndaghljhdicfkmllpafd 
  4. Power Cycle your computer (Turn it OFF/ON)
  5. Power Cycle your home networking equipment (router and modem)
  6. Power Cycle the Chromecast (Turn it off for 1-2 minutes and then back on) 
  7. Confirm that both devices are connected to the same Wi-Fi network
  8. Check your connection speed (To check your connection speeds download the Speedtest.net application)
  9. Re-Test Casting 


HBO GO requires a very solid internet connection while streaming video. HBO GO will adjust video quality based on the strength of your network connection. If at any point in time the connection drops out (even for a short while), the app will suggest that you connect to Wi-Fi. If the connection quality drops too low to transmit video, you will get an audio only feed. A slow or inconsistent network connection could be the cause. 

If you continue to experience issues please visit the Chromecast support page: https://support.google.com/chromecast/?hl=en#topic=3447927