How to reset or change your PIN

Parental controls and Kids lock use the same four-digit PIN. Use the steps below to reset or change your PIN.

Forgot your PIN?

If you've forgotten your PIN, you can reset it using the following steps:

Phone or tablet

  1. Open the HBO GO app.
  2. Tap the Menu button, then tap Settings > Parental Controls > Forgot PIN?
  3. Tap Send.

A PIN reminder will be sent to the email address associated with your HBO GO profile. 

Computer

  1. Go to HBOGO.com and sign in (if needed).
  2. In the upper-right corner, choose your HBO GO ID (your username).
  3. Choose Parental Controls.
  4. Choose Forgot PIN? and then choose Send.

A PIN reminder will be sent to the email address associated with your HBO GO profile.

Change your PIN

Use the following steps to change your PIN: 

Phone or tablet

  1. Open the HBO GO app.
  2. Tap the Menu button, and then tap Settings > Parental Controls.
  3. Enter your current PIN. 
  4. Tap Change PIN.
  5. Enter a new PIN, and then re-enter your new PIN.

Computer

  1. Go to HBOGO.com and sign in (if needed).
  2. In the upper-right corner, choose your HBO GO ID (your username).
  3. Choose Parental Controls > Change PIN.
  4. Enter your current PIN, a new PIN, and then choose Save Changes.