I forgot my PIN or want to change my PIN

Parental controls and Kids lock use the same four-digit PIN. Use the steps below if you've forgotten your PIN or you what to change it.

Forgot your PIN?

If you've forgotten your PIN, do the following:

Phone or tablet

  1. Open the HBO GO app and then tap the Profile icon.
  2. Tap the Settings icon (upper-right corner) and then tap Parental Controls.
  3. Tap Forgot PIN? and then tap Send.

A PIN reminder will be sent to the email address associated with your HBO GO profile. 

Computer

  1. Sign in at HBOGO.com.
  2. In the upper-right corner, choose the Profile icon and then choose Parental Controls.
  3. Choose Forgot PIN? and then choose Send.

A PIN reminder will be sent to the email address associated with your HBO GO profile.

Change your PIN

Here's how to change your PIN: 

Phone or tablet

  1. Open the HBO GO app and then tap the Profile icon.
  2. Tap the Settings icon (upper-right corner) and then tap Parental Controls.
  3. Enter your current PIN. 
  4. Tap Change PIN.
  5. Enter a new PIN, and then re-enter your new PIN.

Computer

  1. Sign in at HBOGO.com.
  2. In the upper-right corner, choose the Profile icon.
  3. Choose Parental Controls and then Change PIN.
  4. Enter your current PIN, a new PIN, and then choose Save Changes.