'Unable to connect to the network' with HBO GO on Roku
If you receive a network error message, an inconsistent network connection could be the cause. HBO GO requires a solid Internet connection while streaming video. If you're having a connection problem, try the following steps:
Step 1: Power cycle your devices
Try power cycling your Roku and your network devices. Here's how:
- Unplug your Roku player.
- Unplug the power from your network devices (modem, router, etc.).
- Reconnect the power to your modem and then your router. Let each device power up before connecting the next.
- Plug your Roku player back in.
- Sign in to HBO GO and try playing a video.
Step 2: Try a wired connection
For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your Roku player to your home network using an Ethernet cable.
Once you do this, make sure Wired (Ethernet) is selected in Network settings. Here's how:
- From the Roku Home screen, choose Settings > Network > Wired (Ethernet).
- Select Connect to wired network.
Step 3: Check your connection speed
Check the speed of your Internet connection. To find out how to do this, go to Tips for better streaming quality and choose Check your Internet speed. To stream video, you need a high-speed connection with a minimum download speed of 3 Mbps. Test video playback at different times of the day (morning, afternoon, evening) to see if you get different results.