Can't sign in on Apple TV (4th gen or later, tvOS)

If you're having issues signing in to your Apple TV (with tvOS), follow the steps below in order, checking in between each step to see if you can sign in. To find out how to sign in, see Signing in to HBO GO on Apple TV.

Step 1: Restart the HBO GO app

  1. Double tap the home button on your remote.
  2. Tap and swipe HBO GO up and off the screen to close it.  
  3. From the Home screen, choose HBO GO to restart the app.

Try signing in to your Apple TV. If you still can't, move onto the next step.

Step 2: Restart your Apple TV

Restart your Apple TV by navigating to Settings > System > Restart.

Try signing in to your Apple TV. If you still can't sign in, try the next step.

Step 3: Update your Apple TV software

Make sure that your Apple TV software is up to date by navigating to Settings > System > Software Updates.

Try signing in to your Apple TV. If you still can't sign in, try the next step.

Step 4: Delete and reinstall HBO GO

  1. From the Home screen, move the selection to the HBO GO app.
  2. Press and hold the Touch surface for two seconds and then press the Play/Pause button.
  3. Choose Delete.
  4. Go to the App Store to reinstall HBO GO.

Try signing in to your Apple TV. If you still can't sign in, try the next step.

Why do I have to sign back into my Apple TV?

TV Providers require subscribers to periodically sign in to HBO GO as a security measure.