Troubleshoot video playback issues on Amazon Fire TV or Fire TV Stick

HBO GO requires a solid Internet connection while streaming video. HBO GO will adjust video quality based on the strength of your network connection. If videos frequently buffer or are poor quality, a slow or inconsistent network connection might be the cause.

To improve video playback on your Amazon Fire TV or Fire TV Stick, try the following: 

Step 1: Check for software updates

  1. On your Amazon Fire TV, go to Settings > System > About.
  2. Choose Check for System Update. If an update is available, it will be downloaded.
  3. After the download is complete, choose Install System Update to install the update.

Step 2: Power cycle your devices

Try power cycling your Amazon Fire TV and your network devices. Here's how:

  1. Unplug your Amazon Fire TV or Amazon Fire TV Stick.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Reconnect the power to your modem and then your router. Let each device power up before connecting the next.
  4. Plug your Amazon Fire TV back in.
  5. Sign in to HBO GO and play a video.

Step 3: Check your network status

  1. On your Amazon Fire TV, go to Settings > System > Network.
  2. Press the Play button on your remote to check your network status. 

Step 4: Reduce traffic on your network 

Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO.

Step 5: Try a wired connection

For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your Apple TV to your home network using an Ethernet cable. 

Note   Amazon recommends that you use the USB power and HDMI extension adapters that come with your device.