Can't sign in to HBO GO on Amazon Fire TV

You'll need to have your phone or a computer handy to sign in on your Amazon Fire TV. Here's how to sign in:

  1. Open HBO GO on your Amazon Fire TV, and from Welcome choose Sign In.
  2. Follow these TV sign-in steps.

If you can't sign in, try these steps:

Step 1: Sign-in troubleshooting steps

Try the Sign-in troubleshooting steps. If these steps don't help, here are some additional steps to try.

Step 2: Clear app data

  1. On your Fire TV, go to Settings > Applications > Manage Installed Applications > HBO GO.
  2. Select Force Stop
  3. Select Clear data, and then choose Clear data again to confirm.
  4. Open HBO GO and from Welcome, choose Sign In. For complete steps, see Sign in on Amazon Fire TV.

If you still can't sign in, try the next step.

Step 3: Uninstall/reinstall HBO GO

  1. Remove the HBO GO app from your Amazon Fire TV. To do this, go to Settings > Applications > Manage Installed Applications > HBO GO > Uninstall.
  2. Restart your Amazon Fire TV (disconnect and reconnect the power).
  3. Download HBO GO from the Amazon Fire TV app store.

Try signing in again on your Fire TV. If you still can't sign in, try the next step.

Why do I have to sign in again on my Amazon Fire TV?

TV providers require subscribers to periodically sign in to HBO GO as a security measure.