Activation issues on Amazon Fire TV or Fire TV Stick
If you're having issues activating your Amazon Fire TV or Fire TV Stick, first try the troubleshooting steps in I can't activate a device using my computer. If those steps don't work, follow the steps below, checking in between each step to see if you can activate your Amazon Fire TV:
Step 1: Uninstall/reinstall HBO GO
- Remove the HBO GO app from the device.
- Restart the device by disconnecting and reconnecting the power supply.
- Download HBO GO from the Amazon Fire TV app store.
Try activating your Fire TV again. If you still can't, move onto the next step.
Step 2: Reset your Fire TV
If you still can't activate, try resetting the device by going to Settings > Device > Restart. Then run all available software updates and retry activation.
Why do I have to reactivate my Amazon Fire TV?
All TV Providers require users to reactivate their HBO devices periodically as a security measure.