Activation issues on Xbox One

If you're having issues activating your Xbox One, first try the troubleshooting steps in I can't activate a device using my computer. If those steps don't work, follow the steps below, checking in between each step to see if you can activate your Xbox:

Step 1: Uninstall/Reinstall HBO GO

  1. Uninstall the HBO GO app.
  2. Confirm that your Xbox software is updated to the latest version (install updates if they are available).
  3. Restart your Xbox.
  4. Reinstall the HBO GO app.

Now try activating your Xbox again. If you still can't, move onto the next step.

Step 2: Reset your Xbox

If you're still having issues, try resetting the Xbox by holding down the power button until it restarts. Then run all software updates and reinstall HBO GO.

Why do I have to reactivate my Xbox?

All TV Providers require users to reactivate their HBO devices periodically as a security measure.