Activation issues on Xbox One

If you're having issues activating your Xbox One, first try the troubleshooting steps in I can't activate a device using my computer. If those steps don't work, follow the steps below, checking in between each step to see if you can activate your Xbox:

Step 1: Uninstall/Reinstall HBO GO

  1. Uninstall the HBO GO app.
  2. Confirm that your Xbox One system software is updated to the latest version (install updates if they are available).
  3. Restart your Xbox One.
  4. Reinstall the HBO GO app.

Now try activating your Xbox One again. If you still can't, try the next step.

Step 2: Restart your Xbox One

If you're still having issues, try restarting your Xbox One by holding down the power button for 10 seconds. The console will turn off. Turn your console back on and you should see a green startup animation. Then install all Xbox One system updates and reinstall HBO GO.

Why do I have to reactivate my Xbox?

All TV Providers require users to reactivate their HBO devices periodically as a security measure.