No sound when playing videos on Xbox One. How can I fix this?

You can watch HBO GO with Dolby Digital Plus audio on Xbox One. If you're not getting Dolby Digital Plus audio, try the following:


  • Make sure your speakers are connected to your Dolby Digital Plus receiver.
  • Make sure your HDMI/Optical connectors are plugged in.
  • Reverse the ends of the cable or trying using another cable.

If you're still experiencing audio issues,  check your audio settings:


  1. Go to Settings > Display & Sound, scroll to the right and then select HDMI audio.
  2. Set HDMI audio to 5.1 uncompressed.
  3. Next, select Bitstream Format and then select Dolby Digital.