Kids section not appearing in an HBO GO app

Update the HBO GO app

If you're not seeing the new Kids section in an HBO GO app, you might need to update your version of the app. To do this, go to the app store on your device and see if an HBO GO update is available. If available, download the HBO GO app update.

Still not seeing the Kids section?

Android TV, Apple TV, and Xbox One: If you recently updated the HBO GO app, you might need to force quit the HBO GO app in order to see the Kids section (see the 'How do I force quit an app' steps below).

 

To find out if you have the latest version of the HBO GO app, go to Settings > Info. If you see Info, then you have the latest version of the HBO GO app.

 

How do I force quit an app?

Xbox One

 

  1. Press the Home button on your controller (the center X button).
  2. With the HBO GO tile highlighted, press the Menu button (button to the right of the Home button) and then select Quit.
  3. Now choose HBO GO to restart the app.

Apple TV

 

  1. Press the Home button twice (button to the right of the Menu button).
  2. This shows your most recently used apps. 
  3. Scroll left or right to select HBO GO, and then swipe up on the touchpad.
  4. Now restart the HBO GO app.

Android TV

 

  1. Press the Home button (bottom button on the remote).
  2. Scroll down choose Settings
  3. Scroll over and choose Apps.
  4. Scroll down to the list under Running Apps.
  5. Find HBO GO and select the tile.
  6. Choose Force Stop.
  7. Now restart the HBO GO app.

If you still don't see the new Kids section after force quitting the HBO GO app, uninstall and reinstall the HBO GO app.

Amazon Fire TV and Fire TV Stick

For a short period of time, the Kids section will not be available for the following devices:

 

  • Fire TV and Fire TV Stick (First generation, OS4) with HBO GO app version 1.1
  • Fire TV Stick (Second generation, OS5) with HBO GO app version 1.2 and 1.3
  • Fire TV (Second generation, OS5) with HBO GO app version 1.2 and 1.3

In the meantime, the new Kids content will be available under Series > Family.