I'm experiencing issues with HBO GO on my Xbox 360. What can I do?

If you're experiencing issues with the HBO GO app on Xbox 360, try the following steps:.

Step 1: Check the Xbox Live service status

Check the status of Xbox Live and the HBO GO app on the Xbox Live Service status page (scroll down to Apps to see if there's an issue with HBO GO).

Step 2: Exit and restart HBO GO

  1. Press the B on your controller repeatedly to exit HBO GO.
  2. Reopen HBO GO and see if the issue is resolved.

Step 3: Close and restart HBO GO

  1. Press and hold the Xbox button on your controller until a dialog appears.
  2. Choose Turn Off Console.
  3. Wait 10 seconds and turn your console back on.
  4. Reopen HBO GO and see if the issue is resolved.

Step 4: Delete and download HBO GO again

  1. Go to Apps > My Apps.
  2. Highlight HBO GO and then press the X button on your controller.
  3. Select Delete and confirm the deletion.
  4. Select Download Again.
  5. Open and activate HBO GO.

Step 5: Clear the system cache

  1. Try clearing the Xbox system cache. To find out how to do this, go to Xbox Support: How to clear the cache on Xbox 360.
  2. Open HBO GO and see if the issue is resolved.

For additional help with HBO GO on Xbox 360, go to HBO GO app on Xbox 360.