Activation issues on Xbox 360


If you're having issues activating your Xbox One, first try the troubleshooting steps in I can't activate a device using my computer. If those steps don't work, follow the steps below.

Step 1: Uninstall/Reinstall HBO GO

  1. Uninstall the HBO GO app.
  2. Confirm that your Xbox software is updated to the latest version (install updates if they are available).
  3. Restart your Xbox.
  4. Reinstall the HBO GO app.
  5. Try activating your Xbox again.

Why do I have to reactivate my Xbox?

All TV Providers require users to reactivate their HBO devices periodically as a security measure.