Can't sign in to HBO GO on Xbox 360

You'll need to have your phone or a computer handy to sign in on your Xbox 360. Here's how to sign in:

  1. Open HBO GO on your Xbox 360, and from Welcome choose Sign In.
  2. Follow these TV sign-in steps.

If you can't sign in, try these steps:

Step 1: Sign-in troubleshooting steps

Try the Sign-in troubleshooting steps. If these steps don't help, here's an additional step to try.

Step 1: Delete and reinstall HBO GO

  1. Uninstall the HBO GO app.
  2. Confirm that your Xbox software is updated to the latest version (install updates if they are available).
  3. Restart your Xbox 360.
  4. Reinstall the HBO GO app.
  5. Try signing in to HBO GO again.

Why do I have to sign back in on my Xbox?

TV providers require subscribers to periodically sign in to HBO GO as a security measure.