Troubleshoot HBO GO on PlayStation 3

If you're having issues with HBO GO on your Playstation 3, try the steps below, retrying the action that wasn't working after each step. 

Step 1: Check your connection speed

HBO GO requires a minimum download speed of 5 Mbps to stream video. If you're experiencing streaming issues, a slow or inconsistent network connection might be the cause. To check your connection speed go to Settings > Network > Internet Connection Test

Step 2: Restart your devices

Try restarting your PlayStation 3 and your network devices. Here's how:

  1. Turn off your PlayStation 3.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Reconnect the power to your modem and then your router. Let each device power up before connecting the next.
  4. Turn on your PlayStation 3 and try playing an HBO GO video.

Step 3: Try a wired connection

For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your PlayStation 3 to your home network using an Ethernet cable. 

For additional troubleshooting information, go to PlayStation: Troubleshoot Network Connection.

Step 4: Reinstall HBO GO

Delete and reinstall the HBO GO app:

  1. Remove the HBO GO app from your PlayStation 3.
  2. Restart your PlayStation 3 system.
  3. Download the HBO GO app from the PlayStation Store.
  4. Activate HBO GO and play a video to see if playback is improved. 

If you're still having issues with your Playstation, go to the PlayStation support page: