Troubleshoot issues with Chromecast on Android phones or tablets

If you're experiencing issues using HBO GO and Chromecast on your Android phone or tablet, try the following steps:

Notes:

  • To cast from an Android device, your device and your Chromecast must be connected to the same Wi-Fi network.
  • Because there are many different Android phones and tablets, the exact procedures might vary from those below.

Step 1: Check for software updates 

Check for Android software updates on your phone or tablet by going to Settings > Software Update. Or on older versions of Android, go to Settings > About Phone > System Update.

Step 2: Check your internet connection

To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps for HD video.

When streaming video, HBO GO adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed fluctuates, you might get a lower resolution video or no video. If your Internet connection drops altogether, the video will stop playing and you'll be prompted to reconnect.

To check your network speed, search for “speed test” in a browser, then select RUN SPEED TEST or Start.

If your network speed is above 5 mbps, your connection is fast enough for HBO GO. To keep troubleshooting, move onto Step 3.

If your network speed is below 5 mbps, try accessing HBO GO on another device, to make sure it’s the network and not just your device that’s having a problem. If the other device works fine, move to Step 3. If it also has trouble connecting to HBO GO, follow these steps to try and increase your network speed.

  1. Reduce traffic on your Wi-Fi network - Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO.
  2. Restart network Wi-Fi devices - As a last resort, try restarting your network devices. Unplug your modem and router, wait one minute, then plug them back in.

Step 3: Restart your device

  1. Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
  2. Wait at least twenty seconds.
  3. Turn your device back on.
  4. Open HBO GO and see if the problem is resolved.

Step 4: Uninstall and reinstall HBO GO

  1. On your phone or tablet, go to Settings > Apps. Or on older versions of Android, go to Settings > Applications > Application Manager.
  2. Tap HBO GO in the list of apps.
  3. Tap Uninstall.
  4. Download and reinstall HBO GO from the Google Play Store.

If you're still having issues...

Go to Chromecast Help or send us a support request.

Note: HBO GO is not supported on rooted Android devices or devices with a custom ROM. As a result, you may encounter problems that can only be resolved by restoring your device to factory settings.