Troubleshoot HBO GO on Amazon Fire TV or Fire TV Stick

There are some common steps you can follow if you encounter an issue using HBO GO on your Amazon Fire TV. If you're having video playback issues, see Troubleshoot video playback on Amazon Fire TV

Step 1: Power-cycle your Amazon Fire TV

  1. Turn off your Amazon Fire TV and unplug the power cord.
  2. Wait at least ten seconds.
  3. Reconnect the power cord.
  4. Open HBO GO and see if the issue is resolved

Step 2: Clear the cache and uninstall HBO GO

  1. Press the Home button on your Amazon Fire TV remote and navigate to Settings.
  2. On the Settings screen, scroll over and select Applications.
  3. Scroll down and select Manage Installed Applications.
  4. Find and select HBO GO.
  5. Select Force stop.
  6. Select Clear cache.
  7. Select Clear data, and then confirm by choosing Clear data again.
  8. Open the HBO GO app and see if the issue persists.

Step 3: Reinstall HBO GO

  1. Go back to Settings > Applications > Manage Installed Applications.
  2. Find and select HBO GO.
  3. Select Uninstall.
  4. Go to Home and search for HBO GO.
  5. Select HBO GO and then choose Download.
  6. Activate HBO GO on your Amazon Fire TV
  7. Check to see if the issue is resolved.