Error message: "It is not possible to sign in at this time. Please try again later"

If you're experiencing video playback issues with HBO GO on your Samsung TV, try the following steps:

  1. Remove the HBO GO app. For step-by-step instructions, go to Samsung Help: How to uninstall applications
  2. Turn your Samsung TV off and then back on again.
  3. Press the Menu button on your remote control, then select Support > Software Update Update Now.
  4. Download the HBO GO app and sign in. For step-by-step instructions, see How do I sign in on my TV?

If you're having trouble signing in, see Can't sign in on Samsung TV.