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If you're experiencing video playback issues with HBO GO on your Samsung TV, try the following steps:
- Remove the HBO GO app. For step-by-step instructions, go to Samsung Help: How to uninstall applications.
- Turn your Samsung TV off and then back on again.
- Press the Menu button on your remote control, then select Support > Software Update > Update Now.
- Download and activate the HBO GO app. For step-by-step instructions, see How do I activate HBO GO on my Samsung TV?
If you're still having activation issues, go to Activation issues on Samsung TV.