"It is not possible to sign in at this time. Please try again later" message with HBO GO on Samsung TV

If you're experiencing video playback issues with HBO GO on your Samsung TV, try the following steps:

 

  1. Remove the HBO GO app. For step-by-step instructions, go to Samsung Help: How to uninstall applications
  2. Turn your Samsung TV off and then back on again.
  3. Install available software and Smart Hub updates. If you're not sure how to update the firmware or restore the Smart Hub to the default settings, go to samsung.com/us/appstore/support.
  4. Download and activate the HBO GO app. For step-by-step instructions, see How do I activate HBO GO on my Samsung TV?

 

If you continue to experience activation issues we suggest that you restore your device to default settings, update software to the latest version, reinstall the HBO GO app and retry.