No sound or low volume when playing videos on Samsung TV

You can watch HBO GO with Dolby Digital Plus audio on Samsung Orsay and Samsung Tizen TV models that support Dolby Digital Plus. To find out which Samsung TV models support Dolby Digital Plus audio, contact Samsung.  

 

In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound.

No sound or no Dolby Digital audio 

If you're not getting Dolby Digital Plus audio in HBO GO, try the following:

 

  • Make sure your speakers are connected to your Dolby Digital Plus receiver.
  • Make sure your HDMI/Optical connectors are plugged in.
  • Make sure the audio setting on your device is set to Dolby Digital Plus.
  • Reverse the ends of the cable or trying using another cable.

If you're still experiencing issues, try switching the audio setting on your TV to stereo sound.