Can't sign in to HBO GO on Apple TV (2nd or 3rd gen)

You'll need to have your phone or a computer handy to sign in on your Apple TV (2nd or 3rd gen). Here's how to sign in:

  1. Open HBO GO on your Apple TV, and from Welcome choose Sign In.
  2. Follow these TV sign-in steps.

For help signing in to Apple TV (4th gen or later), see Signing in on Apple TV (with tvOS).

Can't sign in?

If you can't sign in, please try the Sign-in troubleshooting steps. If you still can't sign in, try these additional steps:

Troubleshooting 2nd generation Apple TVs

Restart your Apple TV

Restart your Apple TV by unplugging it for 10 seconds, then plugging it back in.

Now try signing in to HBO GO again. 

Troubleshooting 3rd generation Apple TVs

Step 1: Uninstall/Reinstall the HBO GO app

Uninstall the HBO GO app, then reinstall it from the app store. Then try signing in to HBO GO again. If you still can't, try the next step.

Step 2: Restart your Apple TV

Restart the device by going to Settings > General > Restart. If you can't restart your Apple TV because it's unresponsive, try the following:

  1. Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
  2. Unplug the Apple TV power cord for three seconds, and then plug it back in.

Try signing in to HBO GO again. If you still can't, try the next step.

Step 3: Clear cache, restart, and check for updates

  1. Clear the cache on the Apple TV by holding down the Menu button for 10 seconds.
  2. Turn your Apple TV off, then turn it back on again.
  3. Install any available Apple TV software updates.

Try signing in to HBO GO again. If you still can't, try the next step.

For additional help with your Apple TV, go to Apple TV Support.

Why do I have to sign in again on my Apple TV?

TV Providers require subscribers to sign in to HBO GO periodically as a security measure.