Activation issues on Apple TV (2nd or 3rd generation)

If you're having issues activating or reactivating your 2nd or 3rd generation Apple TV, first go to I can't activate a device using my computer. If those steps don't work, follow the steps below, checking in between each step to see if you can activate your Apple TV. For instructions on how to activate your Apple TV, go to Activating HBO GO on Apple TV (2nd or 3rd generation).

Step 1: Uninstall/Reinstall the HBO GO app

Uninstall the HBO GO app, then reinstall it from the app store. Then try activating your Apple TV again. If you still can't, move onto the next step.

Step 2: Restart your Apple TV

Restart the device by going to Settings > General > Restart. If you can't restart your Apple TV because it's unresponsive, try the following:

  1. Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
  2. Unplug the Apple TV power cord for three seconds, and then plug it back in.

Try activating your Apple TV again. If you still can't, move onto the next step.

Step 3: Clear cache, restart, and check for updates

  1. Clear the cache on the Apple TV by holding down the Menu button for 10 seconds.
  2. Turn your Apple TV off, then turn it back on again.
  3. Install any available Apple TV software updates.

Try activating your Apple TV again. If you still can't, move onto the next step.

Step 4: Reset your Apple TV

To reset your Apple TV, go to Settings > General > Reset. This will reset the device to the factory settings. After resetting your Apple TV, reinstall the HBO GO app and try activating again.

For additional help with your Apple TV, go to Apple TV Support.

Why do I have to reactivate my Apple TV?

All TV Providers require users to reactivate their HBO devices periodically as a security measure.