I can't sign in to HBO GO on my Amazon Kindle Fire tablet

The username and password that you use to sign in with are set by TV provider. If you can't remember your sign-in information, contact your TV provider. HBO does not have access to your sign-in information.

Step 1: Sign in to your TV provider's website

Make sure you can sign in at your TV provider's website. 

  1. Go to your TV provider's website and sign in with the username and password for your TV provider account.
  2. If you can't sign in, contact your TV provider. If you can sign in, try the next step.

Step 2: Clear the cache and data

  1. From Home, go to Settings > Applications > Manage All Applications.
  2. Tap HBO GO from the list of apps.
  3. Tap Force Stop.
  4. Tap Clear Cache.
  5. Tap Clear Data.
  6. Go back to the Home screen, open HBO GO and try signing in.

Step 3: Uninstall and reinstall HBO GO

  1. From Home, go to Settings > Applications > Manage All Applications.
  2. Tap HBO GO from the list of apps.
  3. Tap Uninstall and then OK.
  4. Download and reinstall HBO GO from the Amazon Appstore.

Step 4: Clear browsing data

Try clearing your browsing data on your Kindle Fire phone or tablet. To find out how to do this, open your browser on your phone or tablet and search Help for 'cookies.'

For additional help with your Kindle Fire tablet, go to Fire Tablet Help.