Troubleshoot HBO GO on a Kindle Fire tablet

If you're having an issue using HBO GO on your Kindle Fire tablet, try the steps below, retrying the action that wasn't working after each step.

Step 1: Close and restart HBO GO

  1. From Home, swipe down from the top of the screen and then tap SettingsApplications > Manage All Applications.
  2. Tap HBO GO from the list of apps.
  3. Tap Force Stop and then OK.
  4. Wait a few seconds.
  5. Go back to the Home screen and restart HBO GO.

Step 2: Shut down and restart your Kindle Fire

  1. Hold down the power button until you're prompted to shut down your tablet (turn the tablet off, instead of putting it in sleep mode).
  2. Wait at least 20 seconds.
  3. Turn your tablet back on.
  4. Start the HBO GO app.

Step 3: Clear the cache and data

  1. From Home, go to Settings > Applications > Manage All Applications.
  2. Tap HBO GO from the list of apps.
  3. Tap Force Stop.
  4. Tap Clear Cache.
  5. Tap Clear Data.
  6. Go back to the Home screen and restart HBO GO.

Step 4: Uninstall and reinstall HBO GO

  1. From Home, go to Settings > Applications > Manage All Applications.
  2. Tap HBO GO from the list of apps.
  3. Tap Uninstall and then OK.
  4. Download and reinstall HBO GO from the Amazon Appstore.

For additional help with your Kindle Fire tablet, go to Fire Tablet Help.