I'm getting no sound when watching HBO GO on my iOS device

If you can't hear audio when watching a video in HBO GO, try the following steps:

Step 1: Check volume

Make sure the volume is turned on at an audible level:

  • Try turning up the volume on your iOS device.
  • Make sure the switch on your iPad is not set to silent.
  • Turn up the volume with the HBO GO player controls (tap the screen and adjust the volume in the upper-right corner).

Step 2: Restart the HBO GO app

  1. Press the Home button two times quickly to see the running apps.
  2. Swipe left or right to find HBO GO.
  3. Swipe up on the HBO GO preview to close it.
  4. Press the Home button.
  5. Find HBO GO and tap it to restart the app.

Step 3: Restart your device

Turn off your device (all the way off, not just in standby mode), wait a few seconds, and turn it back on.

Step 4: Update your software 

Make sure that your iOS software is up to date by navigating to Settings > GeneralSoftware Update. For more information, go to Apple Help: Update the iOS software

Step 3: Delete and reinstall HBO GO

If you still can't hear audio, delete and reinstall the HBO GO app:

  1. Tap and hold the HBO GO app icon until it jiggles.
  2. Tap the X on the HBO GO icon.
  3. When prompted, tap Delete to confirm.
  4. Press the Home button.
  5. Go to the App Store to find and reinstall HBO GO.