Activating/deactivating HBO GO on Xbox

To activate HBO GO on your Xbox, follow these steps:

  1. Download the HBO GO app on your Xbox One or Xbox 360 (for help with Xbox One, go to Xbox Support, and for help with Xbox 360, go to Xbox Support).
  2. Open HBO GO on your Xbox.
  3. Choose Sign In or Activate Your Device to get your activation code. Stay on this page until you enter the code on your computer (as per the steps below).
  4. On your computer, go to
  5. Choose Xbox One or Xbox 360, and then select Continue
  6. Choose your TV provider and then enter the username and password for your TV provider account. If you don't know your username and password, contact your TV provider. If you don't see your TV provider listed, then they don't currently support HBO GO on Xbox. For more information, see Why doesn't my TV provider offer HBO GO?
  7. On the Activate a Device screen, enter the activation code from your TV (from step 3), and then choose Activate device.
  8. You should see a "Success" message on both your TV and your computer. Sometimes it can take a few minutes for the activation to complete. 

You're ready to start watching HBO GO!

Note: The activation code on your Xbox expires after 15 minutes. Choose Get New Code if the activation code expires, or if the code you enter isn't recognized.

If you're having any trouble activating HBO GO on your Xbox, go to I can't activate a device on my computer.

How do I deactivate HBO GO on my Xbox?

To deactivate HBO GO on your Xbox:

  1. Open HBO GO on your Xbox.  
  2. Select Settings > DeactivateDeactivate Now

If you sold your Xbox console and forgot to deactivate HBO GO, we can deactivate devices linked to your HBO GO ID. Contact our support team to request a device deactivation.