I'm not seeing new content on my Android phone or tablet

If you're not seeing new HBO GO content on your Android phone or tablet, try the following steps, retrying the action that wasn't working after each step. 

Note   Because there are many different Android phones and tablets, the exact procedures might vary from those below.

Step 1: Close and restart HBO GO

  1. On your phone or tablet, navigate to Settings > Applications Application Manager.
  2. Tap HBO GO in the list of apps (you might have to scroll through the list to find it).
  3. Tap Force Stop.
  4. Wait a few seconds.
  5. Go back to the Home screen and restart HBO GO.
  6. Retry the action that wasn't working.

Step 2: Shut down and restart your device

  1. Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
  2. Wait at least twenty seconds.
  3. Turn your device back on.

Step 3: Clear the cache

  1. On your device, navigate to SettingsApplications Application Manager.
  2. Tap HBO GO in the list of apps.
  3. Tap Storage.
  4. Tap Clear Data to clear the app data from your device's memory.
  5. Go back to the Home screen and restart HBO NOW.

Step 4: Remove and reinstall HBO GO

  1. On your device, navigate to Settings > Applications Application Manager.
  2. Tap HBO GO in the list of apps.
  3. Tap Uninstall to remove HBO GO from your device.
  4. Download and reinstall HBO GO from the Google Play Store. 

Note  HBO GO is not supported on rooted Android devices or devices with a custom ROM. As a result, you may encounter problems that can only be resolved by restoring your device to factory settings.