Can't sign in to HBOGO.com on my computer

You sign in to HBO GO using the username and password for your TV provider account. For sign-in steps, see How do I sign in?

If you can't remember your sign-in information (the username and password for your TV provider account), contact your TV provider. You can change or reset your username or password through your TV provider's website or customer support center. HBO does not have access to this information.

If you're having trouble signing in at HBOGO.com, try the following steps:

Step 1: Sign in to your TV provider's website

Make sure you can sign in on your TV provider's website:

  1. Go to your TV provider's website and sign in with the username and password for your TV provider account.
  2. If you can't sign in, contact your TV provider. If you can sign in, try the next step.

Step 2: Update your browser 

Check to see if there's an update available for your browser. To find out how to do this, search the Internet for update + the name of your browser (i.e. update Chrome). See supported browsers

Step 3: Reload the HBOGO.com page

Go to HBOGO.com and do a hard refresh for the page. To find out how to do this, search the Internet for ‘hard refresh’ + the name of your browser (e.g. 'hard refresh Firefox’). If you're using the Chrome browser on a PC, hold down the Ctrl key and click the Reload button (for Chrome on a Mac, hold down the Shift key and click the Reload button).

Once the page is reloaded, try signing in again. 

Step 4: Clear cookies and cache

  1. Clear your browser's cookies for HBOGO.com. To find out how to do this, search your browser's help for 'cookies.'
  2. Close and reopen your browser.
  3. Go to HBOGO.com and try signing in again.

If you still can't sign in, try clearing your browser's cache. To find out how to do this, search your browser's help for 'clear cache.'

Step 5: Try another browser

Try using another supported browser to see if the issue is limited to a particular browser. Make sure cookies are enabled in your browser.

If you continue to experience sign-in issues, contact your TV provider.