Troubleshoot HBO GO on PlayStation 4

If you're experiencing video playback issues, see Troubleshoot video playback issues on PlayStation 4.

Here are some steps to try if you're having another issue with HBO GO on your PlayStation 4.

Step 1: Exit and restart HBO GO

  1. Exit the HBO GO app.
  2. Reopen HBO GO and see if the issue is resolved.

Step 2: Restart your PlayStation system

  1. Turn your PlayStation system off.
  2. Wait 10 seconds and turn your PlayStation back on.
  3. Reopen HBO GO and see if the issue is resolved.

Step 3: Delete and reinstall HBO GO

  1. From the XMB home menu on your PlayStation, go to TV/Video Services.
  2. Highlight HBO GO and then press the Options button on your controller.
  3. Select Delete.
  4. Reinstall HBO GO (go to the PlayStation Store and download HBO GO).
  5. Open HBO GO.
  6. Reactivate HBO GO on your PlayStation.
  7. Check to see if the issue is resolved.