Troubleshoot HBO GO on PlayStation 4

If you're having issues with HBO GO on your Playstation 4, try the steps below, retrying the action that wasn't working after each step. 

Step 1: Check for Playstation 4 updates

Go to Settings > System Software Update to check for updates.

Step 2: Check your connection speed

To stream HD video, you need a high-speed connection with a minimum download speed of 5 Mbps for HD video.

When streaming video, HBO GO adjusts the video quality based on the strength of your network bandwidth and connection speed. If the network bandwidth is too low or the connection speed fluctuates, you might get a lower resolution video or no video. If your Internet connection drops altogether, the video will stop playing and you'll be prompted to reconnect.

To check your connection speed go to Settings > Network Internet Connection Test

If your network speed is above 5 mbps, your connection is fast enough for HBO GO. To keep troubleshooting, move onto Step 3.

If your network speed is below 5 mbps, try accessing HBO GO on another device, to make sure it’s the network and not just your device that’s having a problem. If the other device works fine, move to Step 3. If it also has trouble connecting to HBO GO, follow these steps to try and increase your network speed.

  1. Try a wired connection - Try connecting your device to your home network using an Ethernet cable (if it isn't already), or contact your Internet provider for help.
  2. Reduce traffic on your Wi-Fi network - Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO.
  3. Restart network Wi-Fi devices - As a last resort, try restarting your network devices. Unplug your modem and router, wait one minute, then plug them back in.

Step 3: Restart your Playstation 4

Restart your PlayStation 4, go to HBO GO, and see if the issue is resolved.

Step 4: Delete and reinstall HBO GO

  1. From the XMB home menu on your PlayStation, go to TV/Video Services.
  2. Highlight HBO GO and then press the Options button on your controller.
  3. Select Delete.
  4. Reinstall HBO GO (go to the PlayStation Store and download HBO GO).
  5. Open HBO GO.
  6. Reactivate HBO GO on your PlayStation.
  7. Check to see if the issue is resolved. 

If you're still having issues...

For general questions on the Playstation 4, please visit Playstation Support. For additional help, send us a support request.