Error message: Streaming on too many devices simultaneously

You can sign in to HBO GO on different devices, but the number of simultaneous streams is limited for security reasons.

If you're getting a 'streaming on too many devices' message, try the following:

Step 1: Sign out and back in

Have everyone in your household sign out of HBO GO (go to Settings and choose Sign Out or Deactivate). Then have each person sign back in and try playing a video again. If this doesn’t help, try the next step.

Step 2: Sign out and restart your device

Have everyone in your household sign out and then restart their device. Now have each person sign back in and try playing a video again.

If you're streaming on your computer, be sure to stop video playback before you close your browser. Then go back to HBOGO.com and try playing a video again.

Additional info

The username and password that you sign in with shouldn't be shared with anyone outside of your household. If you share your sign-in information, you might not be able to watch videos because too many people are using your profile at the same time.

If you think there are people signing in to HBO GO (using your TV provider account credentials) on devices you don't own, you should change the password for your TV provider account. Contact HBO GO customer support if the error persists.