I've exceeded the number of simultaneous streams. What should I do?

Your HBO subscription applies to your household. You can sign in to HBO GO on different devices, but the number of simultaneous streams is limited for security reasons. The username and password that you sign in with should not be shared with anyone outside of your household. If you share your sign-in information, you might not be able to watch videos because too many people are using your profile at the same time.

If you're getting a "too many simultaneous streams" error message, try the following:

Step 1: Sign out, quit browser, then sign back in

Have everyone in your household sign out of HBO GO (to do this, go to Settings and choose Sign Out), then quit their browser (don't just close the tab, but quit the app). Then open your browser again, sign back into HBO GO, and try playing a video again. If this doesn’t help, try the next step.

Step 2: Sign out and restart your device

Have everyone in your household sign out of HBO GO and restart their device. Now have each person sign back in and try playing a video again. If this doesn’t help, try the next step.

Step 3: Wait 30 minutes

Have everyone in your household sign out of HBO GO and wait 30 minutes. Then have each person sign back in and try playing a video again.