I've exceeded the number of simultaneous streams. What should I do?

You can sign in to HBO GO on different devices, but the number of simultaneous streams is limited for security reasons.

If you're getting a simultaneous streams error message, try the following:

Step 1: Sign out and back in

Have everyone in your household sign out of HBO GO and then sign back in (to do this, go to Settings and choose Sign Out). Now have each person sign back in and try playing a video again. If this doesn’t help, try the next step.

Step 2: Sign out and restart your device

Have everyone in your household sign out of HBO GO and restart their device. Now have each person sign back in and try playing a video again.

Step 3: Wait 30 minutes

Have everyone in your household sign out of HBO GO and wait 30 minutes. Then have each person sign back in and try playing a video again.

Your HBO subscription applies to your household. The username and password that you sign in with should not be shared with anyone outside of your household. If you share your sign-in information, you might not be able to watch videos because too many people are using your profile at the same time.