Troubleshoot video playback issues on Samsung TV

HBO GO requires a solid Internet connection while streaming video. HBO GO will adjust video quality based on the strength of your network connection. If videos frequently buffer or are poor quality, a slow or inconsistent network connection might be the cause. 

If you get a spinning circle when you try to play a video, see Spinning circle on Samsung TV

To improve video playback on your Samsung TV, try the following: 

Step 1: Check your connection speed

Test the speed of your connection from a computer on the same network as your Samsung TV. To stream video, you need a high-speed connection with a minimum download speed of 3 Mbps. Test video playback at different times of the day (morning, afternoon, evening) to see if you get different results. 

Step 2: Power cycle your devices

Try power cycling your Samsung TV and your network devices. Here's how:

 

  1. Unplug your Samsung TV.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Reconnect the power to your modem and then your router. Let each device power up before connecting the next.
  4. Plug your Samsung TV back in.
  5. Sign in to HBO GO and play a video.

Step 3: Reduce traffic on your network 

Try minimizing the number of devices using your Internet connection when you watch HBO GO. This will allocate as much bandwidth as possible for streaming HBO GO. 

Step 4: Try a wired connection

For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your Samsung TV to your home network using an Ethernet cable. 

Step 5: Update your Samsung TV software

Try updating your Samsung TV software. Here's how: 

 

  1. Turn on your Samsung TV, then press the Menu button on your remote control.
  2. Select SupportSoftware Update Update Now.

 For additional help, go to Samsung TV Support