Can't sign in to HBO GO on Samsung TV

You'll need to have your phone or a computer handy to sign in on your Samsung TV. Here's how to sign in:

  1. Open HBO GO on your Samsung TV, and from Welcome choose Sign In.
  2. Follow these TV sign-in steps.

If you can't sign in, try these steps:

Step 1: Sign-in troubleshooting steps

Try the Sign-in troubleshooting steps. If these steps don't help, here's an additional step to try.

Step 2: Uninstall and reinstall HBO GO

  1. Uninstall the HBO GO app from your Samsung TV. (For step-by-step instructions, go to How to uninstall applications from SMART TV.)
  2. Turn your Samsung TV off, and then turn it back on again.
  3. Install the HBO GO app. (For step-by-step instructions, go to How do I install an app through the Smart Hub.)

Now try signing in to HBO GO again. If you still can't sign in, try next step.

Step 3: Update your Samsung TV

Press the Menu button on your remote control and then select Support > Software Update > Update Now.

Now try signing in to HBO GO again. If you still can't in, try the next step.

Step 4: Unplug your Samsung TV

If you still can't sign in, unplug your Samsung TV for a few minutes, then plug it back in and try signing in again.

Why do I have to sign in again on my Samsung TV?

TV providers require subscribers to periodically sign in to HBO GO as a security measure.