Can't sign in to HBO GO on Roku

You'll need to have your phone or a computer handy to sign in on your Roku. Here's how to sign in:

  1. Open HBO GO on your Roku and choose Browse (upper-right corner). From the menu, choose Welcome and then choose Sign In.
  2. Follow these Roku sign-in steps.

If you can't sign in, try these steps:

Step 1: Sign-in troubleshooting steps

Try the Roku sign-in troubleshooting steps. If these steps don't help, try the next step.

Step 2: Delete, install updates, and reinstall

  1. From the Roku Home screen, find and highlight HBO GO, then press the Star button * on your remote and select Remove channel.
  2. From Home, choose Settings > System > System update > Check now. Install any new updates.
  3. From Home, choose Settings > System > System restart > Restart.
  4. From Home, go to Streaming Channels and find the HBO GO channel.
  5. Select HBO GO and then Add channel.
  6. Now open HBO GO and try signing in again

Why do I have to sign back in to my Roku periodically?

TV Providers require subscribers to periodically sign in to HBO GO with their TV provider account as a security measure.