No sound or low volume when watching HBO GO on Roku

If you're not getting Dolby Digital Plus audio in HBO GO, try the following:

  • Make sure your speakers are connected to your Dolby Digital Plus receiver.
  • Make sure your HDMI/Optical connectors are plugged in.
  • Reverse the ends of the cable or trying using another cable.

If you're still experiencing issues, try switching the audio setting on your Roku to Stereo. Here's how: 

  1. From the Roku Home screen, select Settings > Audio > Audio modeStereo.
  2. Now play a video in HBO GO to see if you now have audio.  

In order to get Dolby Digital Plus audio, you need to have a receiver that supports Dolby Digital Plus. Dolby Digital Plus is an audio technology based on Dolby Digital 5.1, the established standard for home theater surround sound.