Troubleshoot video playback issues on Apple TV

HBO GO requires a solid Internet connection while streaming video. HBO GO will adjust video quality based on the strength of your network connection. If videos frequently buffer or are poor quality, a slow or inconsistent network connection might be the cause.

To improve video playback on your Apple TV, try the following: 

Step 1: Check your connection speed

Check the speed of your Internet connection. To find out how to do this, go to Apple TV Help: Get help streaming content. To stream video, you need a high-speed connection with a minimum download speed of 3 Mbps (Apple recommends 8 Mbps or faster for 1080p HD content). Test video playback at different times of the day (morning, afternoon, evening) to see if you get different results. 

Step 2: Power cycle your devices

Try power cycling your Apple TV and your network devices. Here's how:

  1. Unplug your Apple TV.
  2. Unplug the power from your network devices (modem, router, etc.).
  3. Reconnect the power to your modem and then your router. Let each device power up before connecting the next.
  4. Plug your Apple TV back in.
  5. Sign in to HBO GO and play a video.

Step 3: Reduce traffic on your network 

Try minimizing the number of devices using your Internet connection when you watch HBO GO (ask everyone using your network to temporarily pause their Internet activities, to see if the streaming performance improves). This will allocate as much bandwidth as possible for streaming HBO GO.

Step 4: Update your software

Make sure your software is up to date.

  • Apple TV (4th generation): On your Apple TV, to Settings > System > Software Updates > Update Software. Also, go to the App Store and see if there's an update for HBO GO.  
  • Apple TV (2nd or 3rd generation): On your Apple TV, go to Settings > General > Update Software.

Step 5: Try a wired connection

For the best performance, try using a wired connection instead of a wireless connection. To do this, connect your Apple TV to your home network using an Ethernet cable.