Troubleshoot HBO GO on Android phones and tablets
If you're having issues with HBO GO on your Android phone or tablet, try the steps below, retrying the action that wasn't working after each step.
Note: Because there are many different Android phones and tablets, the exact procedures might be different from those below.
Step 1: Check your internet connection
HBO GO requires a constant Internet connection of 3.0 Mbps or greater to stream video. If videos frequently buffer or are poor quality, a slow or inconsistent network connection might be the cause.
If you're using Wi-Fi, try unplugging your network devices (router and/or modem) for one minute and then plugging them back in.
If you're still having issues after checking your internet connection and reseting your network devices, try the following steps:
Step 2: Clear the cache and restart HBO GO
On your device, navigate to Settings > Applications > Application Manager (this step might vary depending on the device and operating system) >tap HBO GO in the list of apps (you might have to scroll through the list to find it) > Force Stop > Storage > Clear Data > Clear Cache. Now open HBO GO and see if the problem is resolved.
Step 3: Restart your device
- Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
- Wait at least twenty seconds.
- Turn your device back on.
- Open HBO GO and see if the problem is resolved.
Step 4: Remove and reinstall HBO GO
On your device, navigate to Settings > Applications > Application Manager > tap HBO GO in the list of apps > Uninstall. Next, download and reinstall HBO GO from the Google Play Store, then open HBO GO and try playing a video to see if the issue is fixed.
Step 5: Install Android software updates
Check for Android software updates by going to Settings > About Phone > System Update on your Android phone or tablet.
Note HBO GO is not supported on rooted Android devices or devices with a custom ROM. As a result, you may encounter problems that can only be resolved by restoring your device to factory settings.